Covid 19 Statement

Covid 19 Statement

COVID-19 OPERATING STATEMENT

THE GOVERNMENT HAS MADE IT MANDATORY FOR CUSTOMERS WHO VISIT SHOPS IN ENGLAND TO WEAR A FACE COVERING FROM 24TH JULY 2020.

The liability for wearing a face covering lies with the individual. It is important for us all to be aware that some members of the public are exempt due to health reasons.

Should an individual without an exemption refuse to wear a face covering, a shop can refuse them entry and can call the police if they do not comply.

Customers can remove their masks to consume food and drink in our restaurant areas, but are required to wear them when placing orders at the counter.

PLEASE NOTE OUR STAFF ARE NOT REQUIRED TO WEAR A FACE COVERING. HOWEVER THEY MAY CHOOSE TO DO SO.

PLEASE MAINTAIN SOCIAL DISTANCING THROUGHOUT THE SITE AND BE MINDFUL OF FELLOW CUSTOMERS AND OUR TEAM.

In order to ensure the safety of our customers and our team we will be following social distancing guidelines throughout our store in-line with government advice. Please read the following guidelines so you know what to expect when you visit.

  • We are limiting the number of customers in our shops at any one time in line with the Government’s guidance on social distancing. Please be aware that you may need to queue at the entrance once capacity is reached. Please help us to respect the wellbeing of all of our customers and team. We thank you for your support and patience at this time
  • We will be limiting shopping time. Please note time in store might be limited
  • We urge all customers and team members to follow Public Health England’s advice on handwashing. This remains the recommended preventative measure from PHE
  • We have provided cleaning, and hygiene procedures in line with guidance, including frequently sanitising commonly touched areas and paying special attention to check-outs
  • Both our baskets and trolleys are still available for customer use. We are providing facilities to sanitise your basket or trolley between customer use
  • We are introducing signage and floor markers which have been placed throughout the store to help customers maintain 2-metre distancing
  • Our colleagues and customers’ wellbeing is our top priority, and we have taken extra measures to protect them both by installing protective acrylic  screens on our tills to provide more protection between our customers and our teams.  Please note that we may have fewer checkouts open to maintain social distancing
  • We will only take card payments (chip & pin or contactless) to prevent unnecessary contact. We have increased our contactless limit to £45 for card payments and a £500 limit for Apple pay and other mobile pay platforms
  • Please note that our restaurant will remain closed, this includes all inside and outside seating areas. Customer toilets  are also currently closed. We will be operating a takeaway service at our newly installed Bakery & Deli
  • For a limited time we are unable to offer refunds or returns, our policy will be extended to offer this at a later date, standard T&Cs apply. We are sorry for any inconvenience

Please do not visit The Garden Society if you have any symptoms of Covid-19 or if you are feeling unwell. Everyone should be trying to follow these measures as much as is practicable.

  • Social distancing measures are steps you can take to reduce social interaction between people. This will help reduce the transmission of coronavirus (COVID-19)
  • Avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough

Thank you to all of our customers for working with us to adhere to these guidelines for the benefit of everybody’s safety. We appreciate your support over these last few weeks.

Your loyalty has been extremely encouraging, and we look forward to welcoming our customers back again!